Tourism for the disabled

Since 2005, Valenciennes Métropole Tourism & Congress Bureau has been committed to an ongoing process of improving access.

The "Tourisme et handicaps" (tourism & disability) label was awarded for physical and mental disabilities in 2008 and renewed in 2014 until 2018 for the Valenciennes, Maison Espagnole reception site.

The two other reception sites at Condé-sur-l’Escaut and Sebourg are currently undergoing the labelling process but already have disabled access and a magnetic induction loop system for the hard of hearing.

Each year, Valenciennes Métropole Tourism & Congress Bureau takes part in the Journées Nationales Tourisme et Handicaps (National Tourism and Disability Days) and proposes a treasure hunt in Valenciennes town centre in addition to a "sensory tour" for people with all kinds of disabilities enabling them to discover Valenciennes through their five senses.

Facilities proposed by the Valenciennes Métropole Tourism & Congress Bureau at the reception sites

      FOR VISITORS WITH PHYSICAL DISABILITIES :

• Intercom at the entrance to the building,
• Access ramp with guard rail,
• The reception desks have been designed in such a way as to be able to welcome disabled visitors in optimal conditions of comfort,
• Disabled toilets available,
• Parking space near the building,
• A list of public places in Valenciennes with disabled access,
• Staff specially trained to welcome disabled visitors.

     FOR VISITORS WITH MENTAL DISABILITIES

• The use of symbols and pictures to identify the different areas,
• Documentation presented in themes combined with pictures,
• Staff specially trained to welcome disabled visitors.

FOR VISITORS WITH HEARING PROBLEMS (non-labelled)